I’m moving. Can I transfer my PowerNext service to my new home?

PowerNext would love to serve you at your new home. Fill out our online transfer service form and our customer care team will contact you.

How can I cancel my PowerNext service?

We’re sorry to hear you're thinking about leaving. Fill out our online cancellation form and our customer care team will contact you.

What charges will I see on my bill?

Unlike many providers, PowerNext offers a "bundled rate" for residential service. You won't find any extra charges on your bill. PowerNext's invoice is designed to be easy to read. Your monthly invoice will have your usage, base charge, PUC and GRT taxes. This would only change if fees regulated by the Public Utility Commission of Texas rules are changed. 

Can I pay my bill online?

Yes! PowerNext offers online bill payment options and we highly recommend you set up paperless billing and AutoPay. We accept ACH, Visa, and Mastercard. Register your online account if you haven't already done so here.

What is the refund policy? 

Click here to review our current refund policy. 

What is a Retail Electricity Provider or (REP)?

PowerNext is a Retail Electricity Provider (REP) licensed by the Public Utility Commission of Texas (PUCT). This means we can provide electricity plans and options to residential and business customers in Texas through electricity deregulation.

What is a kilowatt-hour or (kWh)?

A kilowatt-hour (kWh) is a unit of measurement used for electric energy. It means you used 1,000 watts for an hour, for example, a 60-watt light bulb would need to run for over 16 hours to use just one kilowatt of electricity. You will typically find electric rates priced by the kWh. This term is used on your electricity agreement as well as your monthly statement.

What is an Electrical Service Identifier or (ESI ID)?

ESI stands for "electrical service identifier". An ESI ID number is unique to the physical address where you receive your electricity - it's like the social security number to your meter. In Texas, almost all of our meters are "smart meters", which means they record your electricity usage for every 15 minute period of every day of the year.

What is the Electricity Facts Label or (EFL)?

The Electricity Facts Label (EFL) is part of our Residential Service Agreement and provides you with information on pricing, contract, fuel mix and emissions information regarding your electricity service. The layout and content of the EFL is prescribed by the Public Utility Commission of Texas (PUCT). This document is very important as it lists your electricity rates and any fees associated with your agreement. You should review these closely to weed out the tricks and gimmicks that some companies use. 

What is a Transmission and Distribution Service Provider or (TDSP)?

The Transmission and Distribution Service Provider (TDSP), sometimes referred to as the Transmission and Distribution Utility (TDU), is the local utility company that transmits and delivers electricity within a service area via electric poles and wires. This company is responsible for the maintenance and repair of these poles and wires and is regulated by the Public Utility Commission of Texas (PUCT). When you switch to PowerNext, your TDSP remains the same, and they continue to deliver your electricity as they always have. 

What is Renewable Energy?

Renewable Energy, sometimes referred to as "green energy", is electricity generated by naturally sustainable fuel sources, like wind and sun. When green energy is generated, harmful emissions like carbon dioxide, mercury, nitrogen oxide, and sulfur dioxide are not released into the environment.

If I'm switching providers when I sign up with PowerNext, when will the switch happen?

A standard switch takes place between 1-7 business days after acceptance of your service agreement but can happen very quickly in some instances. If you select a specific switch or move-in date, your services will typically begin on the date chosen. You will receive your first electric statement from PowerNext soon after the next monthly meter read.

Do I have to contact my old company if I am switching electricity providers?

No. When you switch to PowerNext, your old supplier will receive notification that you have switched away - no action is necessary on your part.

Why should I choose PowerNext as my REP? 

PowerNext offers a variety of simple rates and plans that make electricity easy for you. We are reliable and provide solutions for your electricity needs. We believe signing up for electricity service can be easy because we focus on our customers.

Where can I see historical variable rates? 

Click here to see PowerNext's historical variable rates.